1. When will I receive my items?
Orders are typically processed within 1–3 business days and delivered in 3–5 business days. Delivery times may vary depending on your location.
You can track your order here: Track Order
2. Where is my order?
You can check the status of your order using our tracking page.
If you need further assistance, contact our customer support team at grillaria.shop@gmail.com or +1 405 524 9450.
3. What payment methods do you accept?
We accept secure payments through trusted providers, including:
- Credit/Debit Cards
- PayPal
- Other payment methods displayed at checkout
4. Do you accept pre-paid gift cards?
Yes, pre-paid gift cards are accepted if they are compatible with the payment processors used at checkout.
5. Do you ship internationally?
Currently, we only ship within the United States.
6. Your website isn’t loading. What should I do?
Try the following steps:
- Refresh your browser
- Clear your browser cache
- Try a different browser or device
If the problem persists, contact us at grillaria.shop@gmail.com.
7. I keep getting an error message. What should I do?
If you encounter an error during checkout or browsing, please contact our support team with a screenshot of the error. We’ll help you resolve it quickly.
8. I entered the wrong shipping address. Can I change it?
If your order has not yet been shipped, contact us immediately at grillaria.shop@gmail.com or +1 405 524 9450. Once shipped, we cannot change the address.
9. What happens if my order is returned to sender?
If your order is returned due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.
10. What is your return policy?
We accept returns within 30 days of delivery. Returns are free of charge, with no restocking fees, and all items are eligible (no final sale items).
For more details, see our Return & Refund Policy
11. How do I exchange an item?
To exchange a product, contact us with your order details. Once approved, we will provide instructions for returning the original item and sending a replacement.
12. What should I do if my item arrives damaged?
If your generator or product arrives damaged, contact us immediately at grillaria.shop@gmail.com or +1 405 524 9450. We will arrange a replacement or refund according to our Warranty & Replacement Policy.
13. What if I received the wrong product or a defective item?
Contact our customer support team immediately. We will verify the order and arrange a replacement or refund per our Warranty & Replacement Policy.
14. Customer Support
Our team is here to help you with:
- Orders and shipping
- Returns and replacements
- Product questions
📧 Email: grillaria.shop@gmail.com
📞 Phone: +1 405 524 9450
🔗 Contact page: Contact Us