At Grillaria, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty & Replacement Policy explains your rights and options if you receive a defective or damaged item.

Warranty Coverage

  • All products purchased from Grillaria are covered under a limited warranty against defects in materials and workmanship.
  • The warranty is valid for 30 days from the date of delivery.
  • The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

Replacement Policy

If you receive a defective or damaged item, we will replace it free of charge, subject to the following conditions:

  1. You must contact us within 30 days of delivery.
  2. The item must be returned in its original packaging when possible.
  3. Proof of purchase (order number or receipt) is required.

How to Request a Replacement

To request a replacement, please contact us with your order details:

📧 Email: grillaria.shop@gmail.com
📞 Phone: +1 405 524 9450

You may also use our contact form:
🔗 https://grillaria.shop/contact-us/

Once your request is approved, we will provide instructions for returning the item and sending a replacement.

Shipping for Replacements

  • Free shipping is provided for all approved replacement items
  • Replacement items will be shipped using standard delivery times (3–5 business days)
  • Grillaria is not responsible for delays caused by incorrect shipping information

Limitations

  • The warranty and replacement policy only apply to products purchased directly from Grillaria
  • No warranty or replacement is provided for items purchased from third-party sellers

Contact Us

For any questions about warranty or replacements, please contact us:

Grillaria
📧 Email: grillaria.shop@gmail.com
📞 Phone: +1 405 524 9450

📍 Address:
2600 N Pennsylvania Ave
Oklahoma City, OK 73107
United States

🔗 Contact page: https://grillaria.shop/contact-us/