At Grillaria, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be returned in its original packaging
  • Proof of purchase (order number or receipt) is required

There are no final sale items, and all products are eligible for return within the return window.

Return Shipping

  • Free return shipping is provided for all eligible returns
  • There are no restocking fees
  • Customers will not be charged for return shipping

Refunds

Once we receive and inspect your returned item:

  • You will be notified by email regarding the status of your refund
  • If approved, your refund will be processed to your original payment method
  • Refunds are typically completed within 5–10 business days, depending on your payment provider

Exchanges

If you received a defective or damaged item, please contact us immediately. We will replace the item at no additional cost.

How to Start a Return

To initiate a return, please contact us with your order details:

📧 Email: grillaria.shop@gmail.com
📞 Phone: +1 405 524 9450

You may also track your order here:
🔗 https://grillaria.shop/track-order/

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at grillaria.shop@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📍 Address:
2600 N Pennsylvania Ave,
Oklahoma City, OK 73107,
United States

🔗 Contact page: https://grillaria.shop/contact-us/